Customer FAQ

If your order is taking longer than usual, please contact the Byppo Vendor directly and see if they had started on your order. It is not atypical that they started on your order and forgot to update the Byppo tracking!

Why is my order taking longer than expected?
Orders

Unfortunately, no. Just like how you don’t expect to ask for your tip after leaving a tip in a tip jar, tips cannot be refunded on the Byppo app. However, if you wish to have your tip back due to poor service from a Byppo Vendor, you may speak to the Byppo Vendor directly and they may issue you the tip back depending on circumstances.

I left a tip on my order. Can I get it back?
Orders

First, we are so sorry that your order is incorrect! That is never a good thing. To resolve your problem quickly, please contact the Byppo Vendor directly so that they can resolve any issues with your order directly with you. If you are not able to get in touch with the Byppo Vendor, please contact Byppo at orders@byppo.com and we will do our best to assist. Please allow 24-48 business hours for us to respond to your inquiry.

My order is messed up. What should I do?
Orders

You may track your order status every step of the way on the “Track Order” page (tap “Recent Orders” first) and you will be able to see the current status and estimated time of delivery. You will also receive a text notification detailing your order and delivery.

How do I know when my order is going to be delivered soon?
Orders

You will receive a text notification detailing your order and location of pickup. Or, you may go to app.byppo.com, tap on “Recent Orders” to see the current status and estimated time of pickup.

How do I know when it is time to pick up my order (for pick-up orders only)?
Orders

After adding products to your cart, click the cart icon to proceed. You may checkout as guest by clicking on the blue link under the form “checkout as guest”

How do I checkout as a guest?
Orders

Click the cart icon on the bottom right corner and complete steps to check out on the page.

How do I checkout after picking the items I want to purchase and complete my order?
Orders

You can add items to your card by clicking “Add to Cart” after selecting the product and quantity you want to add to the cart.

How do I add items to my cart?
Orders

Once an order is placed, you may not change your order on Byppo. If you want to purchase more products you will have to place a new order!

Can I change my order?
Orders

No, your order cannot be canceled once it has been placed and received by a Byppo Vendor. Byppo has a no cancellation policy.

Can I cancel my order?
Orders

Yes, you can order for anybody, but there will be only 1 payment allowed per order.

Can I place an order for someone else?
Orders

You can search the types of products available by category or name.

How do I view different types of products in the ordering menu?
Orders

You can check your order history by clicking the lower right menu button.

Can I check my current and/or previous orders?
Orders

Not sure where your food is? Check your order status by clicking on the “Track Order” button on the “Recent Orders” page.

Where is my order?
Orders

You can easily start ordering delicious food by clicking "I'm Hungry" up top.

How do I start ordering?
Orders

To reset your password, first click on the profile page. Then hit “Forgot Password?” and fill in your phone number. You will receive a confirmation code sent to your phone number and click the link to follow the steps to reset your password.

I forgot my password. How can I reset it?
Accounts

You can log into your account by clicking the profile icon on the bottom left corner of your page. You can login with your email address and password.

How do I log in to my account?
Accounts
Customer User Agreement
Our Customer User Agreement page can be found here.