Frequently Asked Questions

How do I log in to my account?

You can log into your account by clicking the profile icon on the bottom left corner of your page. You can log in with your email address and password.

 I forgot my password. How can I reset it? 

To reset your password, first, click on the profile page. Then hit “Forgot Password?” and fill in your phone number. You will receive a confirmation code sent to your phone number and click the link to follow the steps to reset your password. 

How do I start ordering?

You can easily start ordering delicious food by visiting app.byppo.com.

Where is my order?

Not sure where your food is? Check your order status by clicking on the “Track Order” button on the “Recent Orders” page.

Can I check my current and/or previous orders?

You can check your order history by clicking the lower right menu button.

How do I view different types of products in the ordering menu? 

You can search the types of products available by category or name. 

How do I view different types of products in the ordering menu? 

You can search the types of products available by category or name. 

Can I cancel my order?

Unfortunately, your order cannot be canceled once it has been placed and received by a Byppo Vendor. 

Can I place an order for someone else? 

Yes, you can order for anybody, but there will be only 1 payment allowed per order. 

Can I change my order?

Once an order is placed, you may not change your order on Byppo. If you want to purchase more products, you will have to place a new order.

How do I add items to my cart?

Select the product and quantity you want and then click Add to Cart.

How do I checkout after picking the items I want to purchase and complete my order?

Click the cart icon on the bottom right corner and complete steps to check out on the page.

How do I checkout as a guest?

After adding products to your cart, click the cart icon on the bottom right to proceed. You may checkout as guest by clicking on the blue link under the form “checkout as guest”

How do I know when it is time to pick up my order (for pick-up orders only)?

You will receive a text notification detailing your order and location of pickup. Or, you may go to app.byppo.com, tap on “Recent Orders” to see the current status and estimated time of pickup.

How do I know when my order is going to be delivered soon?

You may track your order status every step of the way on the “Track Order” page (tap “Recent Orders” first) and you will be able to see the current status and the estimated time of delivery. You will also receive a text notification detailing your order and delivery.

My order is messed up. What should I do?

First, we are so sorry that your order is incorrect! That is never a good thing. To resolve your problem quickly, please contact the Byppo Vendor directly so that they can resolve any issues with your order directly with you. If you are not able to get in touch with the Byppo Vendor, please contact Byppo at orders@byppo.com and we will do our best to assist. Please allow 24-48 business hours for us to respond to your inquiry.

I left a tip on my order. Can I get it back?

Unfortunately, no.

Why is my order taking longer than expected?

If your order is taking longer than usual, please contact the Byppo Vendor directly and see if they have started on your order. It is not atypical that they started on your order and forgot to update the Byppo tracking!

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