To reset your password, first click on the profile page. Then hit “Forgot Password?” and fill in your phone number. You will then receive a confirmation code sent to your phone number. Click the link to follow the steps to reset your password.

You can log into your account by clicking the profile icon on the bottom left corner of your page. Use your email address and password to login or sign up.

You may track your order status every step of the way on the “Track Order” page (tap “Recent Orders” first) and you will be able to see the current status and estimated time of delivery. You will also receive a text notification detailing your order and delivery.

Yes, you can order for anybody, but there will be only one payment allowed per order.

If your order is taking longer than usual, please contact the Byppo Vendor directly and see if they have started on your order. It is not atypical that they started on your order and forgot to update the Byppo tracking.

Once an order is placed, you may not change your order on Byppo. If you want to purchase more products you will have to place a new order.

We will recommend up to 5 food items based on what type of food you're up to, your preferences and your budget. No need to go through the hassle of checking each restaurant menu, we’ll do it for you.

Unfortunately, no. Just like how you don’t expect to ask for your tip after leaving a tip in a tip jar, tips cannot be refunded on the Byppo app. However, if you wish to have your tip back due to poor service from a Byppo Vendor, you may speak to the Byppo Vendor directly and they may issue you the tip back depending on circumstances.

First, we are so sorry that your order is incorrect! That is never a good thing. To resolve your problem quickly, please contact the Byppo Vendor directly so that they can resolve any issues with your order directly with you. If you are not able to get in touch with the Byppo Vendor, please contact Byppo at orders@byppo.com and we will do our best to assist. Please allow 24-48 business hours for us to respond to your inquiry.

After adding products to your cart, click the cart icon on the bottom right to proceed. You may checkout as guest by clicking on the blue link under the form “checkout as guest”.

Customers cannot order wine or other alcohol from BYPPOCampus vendors. No pick-up or deliveries of wine or alcohol will be made to BYPPOCampus customers. For all other Byppo orders, you will be required to present valid proof of your age (21 above) to the Vendor upon the pick-up or delivery.

You can easily start ordering delicious food by visiting app.byppo.com

You can search the types of products available by category or name.

Unfortunately, your order cannot be canceled once it has been placed and received by a Byppo Vendor. Byppo has a no cancellation policy.

Click the cart icon on the bottom right corner and complete steps to check out on the page.

We have different partner restaurants that offer different dishes such as American, Asian, Healthy, Desserts, etc. You may check the list of restaurants on the app’s categories page.

Not sure where your food is? Check your order status by clicking on the “Track Order” button on the “Recent Orders” page.

You will receive a text notification detailing your order and location of pickup. Or, you may go to app.byppo.com, tap on “Recent Orders” to see the current status and estimated time of pickup.

Select the product and quantity you want and then click Add to Cart.

BYPPOCampus is a program that is within the BYPPO app for customers to order from on-campus university vendors.

Customers cannot order wine or other alcohol from BYPPOCampus vendors. No pick-up or deliveries of wine or alcohol will be made to BYPPOCampus customers. For all other Byppo orders, you will be required to present valid proof of your age (21 above) to the vendor upon the pick-up or delivery.

You must verify your university affiliation with a campus.edu email address and orders are restricted to university-related personnel only.

Your bucks can only be used for ordering pick-up, curbside, table-service, or delivery on any of our partner restaurants.

When you have accumulated $100 in BYPPOBucks, you may begin to redeem those Bucks as credits for the purchase of food or products from BYPPO Vendors. Once you have reached the $100 goal, you may start again to accumulate BYPPOBucks.

The Bucks balance under your account will expire 30 days after the first redemption date. There is no limit to the number of separate $100 BYPPOBucks credits you may achieve. Version 1.1.3 - Modified September 24, 2022

Each successful check-in will entitle you to earn $5 in Byppo bucks that will be credited to your BYPPOBucks balance in your account.

You must enable location sharing in order for the App to verify that you are at the restaurant location. A successful check-in will verify that you are located at the restaurant's physical address.

You are limited to one check-in every 2 hours and is limited to a maximum of 2 check-ins per restaurant a day.

By clicking the avatar photo in the top right of the app, you can access and change your Personal Information as well as the information for your store. Below your personal information, you will see Store Information. Here you can change the name, address, and phone number that will be shown to customers visiting your online store. You also are required to upload a photo, select a cuisine, and give a short description of your restaurant. After making any changes to Personal or Store Information, be sure to click “Save” before leaving the page.

The Settings tab on the Dashboard will take you to a menu where you can access notification settings. Within the notification settings you can choose to see text notifications on your Dashboard as well as to see the notification alert badge in the top right of the screen. You can also choose to have the new order sound repeat after a set time if the screen has not been touched since a new order was received.

The Settings Tab on the Dashboard will take you to a menu where you can access Store settings. You have the option to turn on/off delivery by selecting the tick box on Allow Delivery. If delivery is allowed, you must enter the delivery radius that you will serve, an estimated delivery time and the address where orders will be picked up. Ignore the section to enter in delivery charge as BYPPO will determine that for the customer.

In the Personal Information section, (avatar photo in the top right of the app) you can choose to receive a text message when a new order is received and also designate the phone number in which that text will come to. Note: this number does not have to be the same as the store number, and will not be shown publicly. After making any changes to Personal or Store Information, be sure to click “Save” before leaving the page.

Use the time controls to set hours for your store. Once you click on save, it will ask you to enter a confirmation code sent via text. Make sure to enter the code otherwise, the changes will not be updated. Below the time controls you will see checkboxes for Auto Open Store, Auto Close Store, and Allow Pre-Orders during these times. By selecting Auto Open and/or Auto Close, your store will open and close at the designated times that you inputted.

The Settings tab on the Dashboard will take you to a menu where you can access various settings relating to your store, as well as information regarding Byppo and customer support.

Navigating to the Open/Close Store page on the Dashboard allows you to manually open or close your store.

The Settings tab on the Dashboard will take you to a menu where you can access notification settings. In Store Settings you can set an estimated prep time for orders and choose to allow delivery or not.

Promotions are created on the Promo Management page, which can be found in the Settings menu. On the Promo Management page you will see a list of previously created promotions, both active and expired. Click Create New Promo in the top-right corner to create a new promotion. Give the promo a name and a code, or click Make Code for Me to have one generated randomly. To make the code available only for a specific time, select Limited Time and enter a date range for which the code will be active. The discount can be applied either as a dollar amount or a percent. Select one and enter the amount. Note that the other option cannot be selected while the other is enabled. If desired, you can set a Minimum Order Amount and Total Uses Allowed. The total uses allowed will be for all users of the code, not per individual. To allow one person to use the code multiple times, enable Allow Multiple Uses per User. You also have the option to choose whether the promo can be used with other promotions and to have the promo applied to every order placed while the promo is active.

A promo cannot be edited once it is created. The promo can however be deleted and a new one created to replace it. To delete a promo, click on the promo in the Promo History list on the Promo Management page. On the bottom you will have the option to delete it.

Under Optional Promo Settings, you can click to Set Promo Code to Specific Customer. This will allow you to send individual people a promo code directly. Simply enter the person’s name, phone number, and email address. The promo code will be sent to the customer via text message.

To create a new product, click the Add New Product button at the top of the product list. Here you can give the product a name, add it to a Category, list its price, and add a short product description. You also have the option to select from applicable dietary restrictions, upload a photo, and state if the product contains alcohol. The optional Cost field allows you to enter the cost of the product to your business for accounting purposes. While editing the product, you can also add applicable Modifier Groups (see Inventory Management) to the product. This can be used to ask the user to select from various options, such as size, toppings, or side dishes. Another way to add customization to the product is by adding Variants. Clicking Add Variant will prompt you to give the variant a name, stock number, and optional price increase and label.

To manage your menu and current inventory, navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu. You have the option to mark certain items as Recommended. The list of Recommended Items will then be shown to customers using your store. You need to select at least 4 items on your menu for it to show up as recommendations. Be sure to click the Save Recommendations button at the top of the product list to update your selections.

Navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu. From here, you can create, edit, delete, or hide individual products.

To manage your menu and current inventory, navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu. At the top of the product list in the Inventory page, you will see a button to navigate to the Inventory Management page. This is where you can fully customize your online menu. The first list on this page is the Categories that your menu contains. Categories allow you to group products together and make navigating your menu easier for customers. To create a Category, click the Add New Category button and give it a name. Optionally, a picture can be added which will be shown next to the Category on your menu. Once a Category is created, you can rearrange the order that the products will appear by clicking the products button in the Category list. Products are added to Categories by editing the individual product and selecting which Category it belongs to (see Editing Products). Below the Category list, you will see the list of Modifier Groups. Modifier Groups allow you to list options that your customers can choose to apply to different products, such as add-ons. To create a Modifier Group, click the Add New Modifier Group button on the bottom of the Modifier Group List. You must give the group a name, and you have the option to require a minimum or maximum number of choices (for example, you can require customers to choose at least two sides, or up to three toppings). After clicking the modifiers button, you will have the ability to Add New Modifier to Group or edit existing modifiers. Upon adding a new modifier, you must give it a name. You also have the option to add a price increase.

To manage your menu and current inventory, navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu.

To manage your menu and current inventory, navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu. At the bottom of the product list, you will see the Import Inventory button. This will allow you to upload your menu via the provided Menu Upload Spreadsheet. Please see the instructions provided with the spreadsheet to learn how to use this tool. If you choose to use the Menu Upload Spreadsheet, your menu will automatically be populated with all products, categories, modifiers, and other requisite information. However, all menu management tasks can be done manually using the features in the app. This will allow you to save time by uploading your menu with the spreadsheet but still allows for on-the-go flexibility to make changes or add items by hand.

When an order is received, the order will appear on the Orders page and, if enabled in Notification Settings, a notification will appear over the dashboard. A sound will also alert the user that an order has come in. The sound can be set to repeat if the vendor portal has not been touched. The frequency at which the sound repeats can be changed in Notification Settings. If you have text message notifications enabled in Store Setup you will receive a text message telling you that an order has been received.

Pre-Orders are shown in yellow Active Orders that have not been started are green Orders being prepared are blue Orders ready for pickup are red Completed orders are gray

The Reports & Order History page allows you to view your total sales volume, a breakdown of sales by month, and a list of completed orders. On this page, you can download reports with all the data for your order history. These reports are in the form of CSV files and can be opened in Microsoft Excel. In the Export Order Data section, select the date range you wish to generate a report for.

A timer will be shown with each order to track the time since the order was received. For Pre-Orders, the timer will start at the scheduled pickup time minus the prep time (set in Store Settings).

Select the Orders Tab in the Byppo Vendor Portal. This will display the current day’s orders as they are received.

When a Pre-Order is received, a text message will be sent immediately, if enabled. The audible alert and dashboard notifications will not occur until the order is active. Pre-Orders become Active at the requested pickup time minus the setup time set in Store Settings. As an example, if the setup time is set to 20 minutes and the pickup time was requested for 2:00, the order will become active and the notifications will occur at 1:40. Pre-orders will only show on the order page if Pre-Orders or All Orders is selected in the order filters.

On the top right of the displayed order, the Filters drop down menu will allow you to select between Active Orders, Pre-Orders, Completed Orders, or All Orders.

When a new order comes in, it will alert you with a sound. Tap "Begin Prep". Clicking this button will advance the order from Active, to Being Prepared, to Ready for Pickup, and finally to Complete.

Clicking the three dots in the top-right corner of each order will open a window giving you the option to Refund, Delay or Get Help from Byppo Support. Select Refund Item. This will open a menu showing each line item of the customer’s bill. Select the items to be refunded, and click Confirm and refund $0.00 (amount). The customer will be notified via text message of the change to their order.

Yes. Clicking the three dots in the top-right corner of each order will open a window giving you the option to Refund, Delay or Get Help from Byppo Support. Clicking on Delay Order will prompt you to enter a time in minutes for which the order will be delayed. The customer will be notified via text message of the delay.

If there is any dispute as to whether a delivery failure has occurred or who may be responsible for the cost of the order, BYPPO has the sole and full authority and discretion to decide the matter. Please contact us via the support form.

Your customer will provide you with a “delivery code” to confirm that you have delivered the order to the correct customer. You must enter the correct “delivery code” to confirm that the delivery order has been completed.

Non-Delivery: In the event that you fail to make a delivery that you accepted, through no fault of Byppo, the Vendor, or the customer, you will be charged for the entire amount of the customer’s order and will not receive any delivery-based compensation.

When you pick up an order for delivery, you will be obligated to check the order to assure that it has been properly filled. If the Vendor has not properly filled the order, you will advise the Vendor to make the necessary correction and you will not make the delivery until the order has been properly filled.

If you are unable to make a delivery due to a customer error or fault, such as an improper delivery address or a failure to be present to receive the order, and if reasonable measures that you take to contact the customer have failed, you may decide to cancel the order and contact Byppo Support.

BYPPOCampus only allows you to deliver food by foot, bike, scooter, or other modes of public transportation. We do not allow deliveries made via car.

Depending on volume, it may take longer than usual. Normal wait time for your Delivery Hero application should take 1-3 business days.

During the term of this Agreement, you will maintain at your own expense insurance in amounts and of types required by law to provide the services under this Agreement. Failure to secure or maintain satisfactory insurance coverage shall be a material breach of this Agreement and shall result in the termination of the Agreement. You will, upon Byppo’s request, deliver to Byppo current and updated certificates of insurance as proof of coverage. You agree to give Byppo at least fifteen (15) days' prior written notice before cancellation of any insurance policy required by this Agreement.

When you open the BYPPO - Delivery Heroes app, you can switch to go “online” for delivery orders and select which mode of transportation you will be using to deliver food.

You will determine and provide your own means of transportation. Byppo will provide no means of or expenses related to your delivery obligation.

You can choose between delivering just for BYPPOLocal, BYPPOCampus, or both. When you go “online” for delivery, you can switch between which delivery orders you wish to accept.

If you choose to use your BYPPO Credit for the purchase of food or products, the credit can only be applied towards the order subtotal of food and products and cannot be used to reduce or cover service fees and tips. If your payout method is in BYPPO Credit, you will receive 10% extra of the amount of your earnings that you choose to convert into BYPPO Credit. For example, if you convert $10 of your delivery earnings to BYPPO Credit, you will receive $11 in BYPPO Credit.

Payouts of all amounts due to you will be made based upon your selection of the payout method that you have chosen. Your choice of a payout method can be changed by you but not retroactively as to prior credited amounts. You may choose to have your delivery earnings paid in Byppo Credit or cash at any time. Your choice of payout cannot be altered once made.

You will be charged $10 to your account as a one-time purchase fee for the delivery bag. If you desire to have more than one Byppo Delivery Bag, you may purchase additional bags through Byppo at the then current purchase price. If you lose or misplace the Byppo Delivery Bag, you will be required to purchase another bag at the then current purchase price.

Yes. For the safety and security of yourself, the Vendor, and the Byppo customer, and to protect the quality of delivery items, all deliveries must be made using the Byppo Delivery Bag.

Once you are approved, you will need to fill out your W-9 form as well as completing your Stripe payout setup.

When a delivery opportunity is presented, it will include the amount of the delivery earnings, which includes the tip amount if a tip is designated by the customer, that you will receive if you accept the opportunity. Once you have chosen to accept the delivery opportunity, you agree that you will have no claim to delivery earnings other than what is shown on the delivery opportunity. The customer may also choose to give you a tip upon delivery.

In order to apply your BYPPO Credits on the BYPPO Customer Portal, you will have to enter your phone number (from your BYPPO Delivery Hero profile) as your promo code, while logged in to your account with the same phone number. If the phone number in the Customer Portal account does not match the phone number associated with your BYPPO Credit in the BYPPO Delivery Portal, the promo code will not activate and you will not be able to apply the amount towards your order subtotal.

You must notify on the BYPPO - Delivery Hero app in your account that you will need a replacement BYPPOCampus bag. If you lose or misplace the Byppo Delivery Bag, you will be required to purchase another bag at the then current purchase price and pick up the delivery bag at the Vendor location upon your next delivery order.

You can sign up through the App Store or Google Play depending on your mobile device. The app is called “Byppo - Delivery Heroes.” After applying, you will receive a notification once your application has been approved.

Upon your initial delivery order as a delivery personnel, the Vendor for such order will provide to you the Byppo Delivery Bag.