Vendor FAQ

To view your order history for the day, go on the Orders tab of the Vendor Portal, select the filter, and select All Orders. A: To view your entire order history, go on the Reports & Order History tab

How do I view the Order History?
Menu

To close your store, go on the Open/Close Store tab on the Vendor Portal and press Close store on the center of the page, then press confirm. This is where you can Open or Close your store for orders.

How do I close my restaurant temporarily?
Menu

To set up auto close or open for your restaurant, go on the Open/Close Store tab on the Vendor Portal and below the store hours, you can check off the boxes for auto open or auto close.

How do I automatically open and close my store hours?
Menu

To update your store hours, go on the Open/Close Store tab on the Vendor Portal and you’ll be able to edit your store hours at the bottom of the page.

How do I update my store hours/ change my hours of operation
Menu

Yes. To sell an item on the menu that contains alcohol, go on the Inventory tab on the Vendor Portal, press edit to the right of the item, and on the pop-up window, check off the box that asks “Product Contains Alcohol?” To save these changes, press update, and the customer will be able to see that this item contains alcohol and they must be ID'd to pick it up or have it delivered.

Can I sell items online that contain alcohol?
Menu

To update the photos on your restaurant’s menu, go to the Inventory tab on the Vendor Portal and click edit next to the item you want to add a photo to. On the pop-up window, there is an option to Upload Product Image. Press this button and choose from a file on your device.

How can I update the photos on my restaurant’s menu?
Menu

To temporarily hide a menu item, go to the Inventory tab on the Vendor Portal. On the right side of a menu item click the eye icon to hide it. When there is a line through the icon, the item is hidden from the menu. When there is no line, the item is visible on the menu.

How do I hide an item on the menu?
Menu

To add a menu item, go to the Inventory tab on the Vendor Portal to view your inventory. On the top center of the inventory list, click the button that says Add New Product and begin adding the information for the menu item in the pop-up window. Once you’re done, click Create.

How do I add a menu item?
Menu

To delete a menu item, go to the Inventory tab on the Vendor Portal to view your inventory. On the top left of the inventory list, click the button that says Delete Product and select the items you want to remove from the menu.

How do I delete a menu item?
Menu

To edit the price of an item on the menu, go to the Inventory tab on the Vendor Portal, click the edit button to the right of the menu item you want to edit, and change the price on the pop-up window. When you’re done, press Update and the price will be updated.

How do I edit the price of an item?
Menu

To update your menu on Byppo Vendor Portal, navigate to the top menu icon “Inventory.” Under that tab, you should see all your product items Through the Vendor Portal, you will be able to: Add new items, modifiers groups, and modifiers to your menu Edit categories, items, modifiers, and options (setting prices, descriptions and names for each) Sort categories, items, and modifiers (Under “Inventory Management” tab) Temporarily deactivate items Delete items from your menu permanently Update modifier settings

How do I update my menu?
Menu

Forget your password? No worries! In the event that you forgot your password (or haven't set one up yet), you may reset it by selecting “Forgot your password?”. Enter your email used for the Vendor Portal to be sent a password reset link that will be sent to your email address inbox.

How do I reset my password?
General

Navigate to the Byppo Portal login landing page. You will be prompted to enter your email address (the one you used to sign up for Byppo) and password for your account. You should have received an email to create your password when your email was registered into the system.

How do I access the Byppo Vendor Portal?
General

The Byppo Vendor Portal is an online portal for Byppo Vendors that allows you to manage your menu, view and fulfill orders, review and track your store analytics and payments, and so much more!

What is the Byppo Vendor Portal?
General

You can issue either partial or full refunds. There are no fees to refund a charge, but the fees from the original charge are not returned.

How do refunds work?
Finance

Disputed payments (also known as chargebacks) incur a $15.00 fee. If the customer’s bank resolves the dispute in your favor, the fee is fully refunded.

How much do disputes cost?
Finance

Once you’re set up for Stripe Billing, payouts arrive in your bank account on a 2-day rolling basis.

How long do payouts take?
Finance
Vendor User Agreement
Our Vendor User Agreement page can be found here.