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Your Campus, Your Hustle
Your Campus, Your Hustle
BYPPOCAMPUS FAQs
Looking for something specific? Start here.
Start by downloading the BYPPO App from the App Store or Google Play. Once the app is installed, open it and you’ll be prompted to log in using your email or phone number.
Logging in is required before you can browse available on campus restaurants or place an order.
If you’re new to BYPPO, you’ll also have the option to create an account during this step.
Start by downloading the BYPPO app from the App Store or Google Play. Tap “Sign Up,” then enter your phone number and create a password. You’ll receive a one-time PIN (OTP) to verify your number. Once confirmed, your account will be set up using these credentials.
For step-by-step help, you can refer to our Customer Onboarding Guide, which walks you through the entire sign-up process.
On the BYPPO app homepage, tap “Find Your Campus” and select your university from the dropdown list. Students and staff will be asked to verify their campus email address (ending in .edu) to complete enrollment.
Parents and visitors can also place orders without verification.
For step-by-step help, check out our Customer Onboarding Guide, which walks you through the campus setup process.
To get started, download and open the BYPPO App.
Browse available on campus restaurants, choose your items, and follow the steps to place your order for pickup or delivery. It’s quick, convenient, and all done through the app.
You must verify your university affiliation with a campus.edu email address and orders are restricted to students and university-related personnel only.
Wondering where your food is? You can check the status of your order by going to the “Recent Orders” page in the BYPPO App and tapping “Track Order.”
You’ll see real-time updates so you know exactly when your food is on the way.
The Delivery Hero’s location is shared with you after they have accepted the order, so you can track their progress as they deliver.
The selection of restaurants depends on what's available at your campus. We partner with a variety of local vendors offering a range of cuisines like American, Asian, Healthy, Desserts, and more.
To see what's available, just open the BYPPO App and browse the list of restaurants specific to your campus.
No, a BYPPO account is required to place an order.
To get started, simply download the BYPPO app and create an account by signing up with your phone number and password.
We’re really sorry your order wasn’t right. Your experience matters to us.
The fastest way to resolve the issue is to contact the BYPPO Vendor directly, as they can assist you in real time.
If you're unable to reach the vendor, feel free to email us at orders@byppo.com, and our team will do their best to help. Please allow 24–48 business hours for a response.
If your order seems delayed, we recommend reaching out to the BYPPO Vendor directly to check on its status.
In some cases, your order may already be in progress, but the tracking information hasn’t been updated yet. Vendors may occasionally forget to mark certain steps in the app, which can cause delays in status updates.
Yes. When picking up an order, you are responsible for verifying that the order is complete and accurate. If you notice any missing or incorrect items, notify the vendor right away and wait for the issue to be corrected before leaving.
Once you leave the vendor location, you are confirming that the order has been properly filled. If the customer reports an issue and requests a refund, you may be held responsible for the cost of that refund.
If you're unable to complete a delivery because of a customer-related issue (such as an incorrect delivery address or the customer not being present), you must first take reasonable steps to contact the customer through the BYPPO App.
If you're still unable to complete the delivery after attempting contact, you must immediately notify BYPPO Support.
At that point, you may choose to follow the unclaimed order process.
It is strongly recommended that you document the incident including screenshots, communication attempts, and any relevant details to protect yourself and help ensure the issue is handled properly.
In the event of a dispute, such as a customer claiming an issue with the delivery, BYPPO retains full authority to review all available information and determine responsibility at its sole discretion.
If you believe you're not at fault, please submit all relevant details through the support form so the situation can be properly reviewed.
Before accepting an order, you'll see a “Pickup By” time in your Delivery Hero app. This timestamp is based on the restaurant’s estimated preparation time.
Make sure to arrive at the restaurant by the indicated time to ensure you're picking up a fresh, ready-to-go order and keeping the delivery on schedule.
Before accepting an order, you'll see a “Deliver By” timestamp in your Delivery Hero app. This time is calculated based on the distance between the restaurant and the delivery address.
Make sure to arrive at the drop-off location by the time shown to ensure a timely delivery. BYPPO actively monitors each order, and if there are 25 minutes of inactivity, the order may be automatically canceled and you may be held responsible for the cost.
Once you arrive at the delivery location, you must contact the customer either by calling, texting, or using the in-app chat at least once to let them know you’ve arrived.
Before marking the order as delivered, you are required to:
Take a photo as proof of delivery
Enter the customer’s delivery code, which they can find in their BYPPO app
Both steps are necessary to successfully complete the delivery.
If the customer doesn't respond after you’ve called and sent a message, please wait 10 minutes at the delivery location.
After this time, the app will give you the option to mark the order as unclaimed. When using this option, make sure to:
Leave the order in a safe and secure location
Take a clear photo of where the order was left
Add a delivery note with relevant details
To create a promotion, go to the Promo Management page located under the Settings menu in your BYPPO Vendor App.
On the Promo Management page, you'll see a list of all your active and expired promos.
To start a new one:
Click “Create New Promo.”
Enter a promo name and code, or click “Make Code for Me” to generate one automatically.
To set a time limit, select “Limited Time” and enter the desired date range.
Choose the discount type (either a dollar amount or a percentage) and enter the value. Only one type can be selected per promo.
Optionally, set a Minimum Order Amount and a Total Uses Allowed (note: this is a global limit, not per user).
To allow users to apply the code multiple times, enable “Allow Multiple Uses per User.”
You can also decide if the promo can be combined with other promotions and whether it should apply automatically to all qualifying orders during the promo period.
Before publishing, review all details carefully, then click “Create.”
For step-by-step visuals and more details, check out the Promo Management Guide.
While creating a promo code in the BYPPO Vendor App, you can choose the option to “Set Promo Code to Specific Customer.” This allows you to send the code directly to an individual.
Simply enter the customer’s name, phone number, and email address, and the promo code will be sent to them via text message.
This is a great way to reward loyal customers or run targeted promotions.
Yes, promo settings can be edited after creation but with some limitations.
To make changes, go to the Promo Management tab and click on the promo you want to update from the Promo History list. You can edit the promo parameters such as discount amount, usage limits, or expiration dates.
Once you're done, click “Save” to apply the changes or “Delete” if you wish to remove the promo entirely.
Important: The promo code itself cannot be changed after the promo has been created.
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