BYPPOCampus FAQs
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Frequently asked questions
Yes. When picking up an order, you are responsible for verifying that the order is complete and accurate. If you notice any missing or incorrect items, notify the vendor right away and wait for the issue to be corrected before leaving.
Once you leave the vendor location, you are confirming that the order has been properly filled. If the customer reports an issue and requests a refund, you may be held responsible for the cost of that refund.
If you're unable to complete a delivery because of a customer-related issue (such as an incorrect delivery address or the customer not being present), you must first take reasonable steps to contact the customer through the BYPPO App.
If you're still unable to complete the delivery after attempting contact, you must immediately notify BYPPO Support.
At that point, you may choose to follow the unclaimed order process.
It is strongly recommended that you document the incident including screenshots, communication attempts, and any relevant details to protect yourself and help ensure the issue is handled properly.
In the event of a dispute, such as a customer claiming an issue with the delivery, BYPPO retains full authority to review all available information and determine responsibility at its sole discretion.
If you believe you're not at fault, please submit all relevant details through the support form so the situation can be properly reviewed.
Before accepting an order, you'll see a “Pickup By” time in your Delivery Hero app. This timestamp is based on the restaurant’s estimated preparation time.
Make sure to arrive at the restaurant by the indicated time to ensure you're picking up a fresh, ready-to-go order and keeping the delivery on schedule.
Before accepting an order, you'll see a “Deliver By” timestamp in your Delivery Hero app. This time is calculated based on the distance between the restaurant and the delivery address.
Make sure to arrive at the drop-off location by the time shown to ensure a timely delivery. BYPPO actively monitors each order, and if there are 25 minutes of inactivity, the order may be automatically canceled and you may be held responsible for the cost.
Once you arrive at the delivery location, you must contact the customer either by calling, texting, or using the in-app chat at least once to let them know you’ve arrived.
Before marking the order as delivered, you are required to:
Take a photo as proof of delivery
Enter the customer’s delivery code, which they can find in their BYPPO app
Both steps are necessary to successfully complete the delivery.
If the customer doesn't respond after you’ve called and sent a message, please wait 10 minutes at the delivery location.
After this time, the app will give you the option to mark the order as unclaimed. When using this option, make sure to:
Leave the order in a safe and secure location
Take a clear photo of where the order was left
Add a delivery note with relevant details
Frequently asked questions
Yes. When picking up an order, you are responsible for verifying that the order is complete and accurate. If you notice any missing or incorrect items, notify the vendor right away and wait for the issue to be corrected before leaving.
Once you leave the vendor location, you are confirming that the order has been properly filled. If the customer reports an issue and requests a refund, you may be held responsible for the cost of that refund.
If you're unable to complete a delivery because of a customer-related issue (such as an incorrect delivery address or the customer not being present), you must first take reasonable steps to contact the customer through the BYPPO App.
If you're still unable to complete the delivery after attempting contact, you must immediately notify BYPPO Support.
At that point, you may choose to follow the unclaimed order process.
It is strongly recommended that you document the incident including screenshots, communication attempts, and any relevant details to protect yourself and help ensure the issue is handled properly.
In the event of a dispute, such as a customer claiming an issue with the delivery, BYPPO retains full authority to review all available information and determine responsibility at its sole discretion.
If you believe you're not at fault, please submit all relevant details through the support form so the situation can be properly reviewed.
Before accepting an order, you'll see a “Pickup By” time in your Delivery Hero app. This timestamp is based on the restaurant’s estimated preparation time.
Make sure to arrive at the restaurant by the indicated time to ensure you're picking up a fresh, ready-to-go order and keeping the delivery on schedule.
Before accepting an order, you'll see a “Deliver By” timestamp in your Delivery Hero app. This time is calculated based on the distance between the restaurant and the delivery address.
Make sure to arrive at the drop-off location by the time shown to ensure a timely delivery. BYPPO actively monitors each order, and if there are 25 minutes of inactivity, the order may be automatically canceled and you may be held responsible for the cost.
Once you arrive at the delivery location, you must contact the customer either by calling, texting, or using the in-app chat at least once to let them know you’ve arrived.
Before marking the order as delivered, you are required to:
Take a photo as proof of delivery
Enter the customer’s delivery code, which they can find in their BYPPO app
Both steps are necessary to successfully complete the delivery.
If the customer doesn't respond after you’ve called and sent a message, please wait 10 minutes at the delivery location.
After this time, the app will give you the option to mark the order as unclaimed. When using this option, make sure to:
Leave the order in a safe and secure location
Take a clear photo of where the order was left
Add a delivery note with relevant details
Frequently asked questions
Yes. When picking up an order, you are responsible for verifying that the order is complete and accurate. If you notice any missing or incorrect items, notify the vendor right away and wait for the issue to be corrected before leaving.
Once you leave the vendor location, you are confirming that the order has been properly filled. If the customer reports an issue and requests a refund, you may be held responsible for the cost of that refund.
If you're unable to complete a delivery because of a customer-related issue (such as an incorrect delivery address or the customer not being present), you must first take reasonable steps to contact the customer through the BYPPO App.
If you're still unable to complete the delivery after attempting contact, you must immediately notify BYPPO Support.
At that point, you may choose to follow the unclaimed order process.
It is strongly recommended that you document the incident including screenshots, communication attempts, and any relevant details to protect yourself and help ensure the issue is handled properly.
In the event of a dispute, such as a customer claiming an issue with the delivery, BYPPO retains full authority to review all available information and determine responsibility at its sole discretion.
If you believe you're not at fault, please submit all relevant details through the support form so the situation can be properly reviewed.
Before accepting an order, you'll see a “Pickup By” time in your Delivery Hero app. This timestamp is based on the restaurant’s estimated preparation time.
Make sure to arrive at the restaurant by the indicated time to ensure you're picking up a fresh, ready-to-go order and keeping the delivery on schedule.
Before accepting an order, you'll see a “Deliver By” timestamp in your Delivery Hero app. This time is calculated based on the distance between the restaurant and the delivery address.
Make sure to arrive at the drop-off location by the time shown to ensure a timely delivery. BYPPO actively monitors each order, and if there are 25 minutes of inactivity, the order may be automatically canceled and you may be held responsible for the cost.
Once you arrive at the delivery location, you must contact the customer either by calling, texting, or using the in-app chat at least once to let them know you’ve arrived.
Before marking the order as delivered, you are required to:
Take a photo as proof of delivery
Enter the customer’s delivery code, which they can find in their BYPPO app
Both steps are necessary to successfully complete the delivery.
If the customer doesn't respond after you’ve called and sent a message, please wait 10 minutes at the delivery location.
After this time, the app will give you the option to mark the order as unclaimed. When using this option, make sure to:
Leave the order in a safe and secure location
Take a clear photo of where the order was left
Add a delivery note with relevant details
Frequently asked questions
Yes. When picking up an order, you are responsible for verifying that the order is complete and accurate. If you notice any missing or incorrect items, notify the vendor right away and wait for the issue to be corrected before leaving.
Once you leave the vendor location, you are confirming that the order has been properly filled. If the customer reports an issue and requests a refund, you may be held responsible for the cost of that refund.
If you're unable to complete a delivery because of a customer-related issue (such as an incorrect delivery address or the customer not being present), you must first take reasonable steps to contact the customer through the BYPPO App.
If you're still unable to complete the delivery after attempting contact, you must immediately notify BYPPO Support.
At that point, you may choose to follow the unclaimed order process.
It is strongly recommended that you document the incident including screenshots, communication attempts, and any relevant details to protect yourself and help ensure the issue is handled properly.
In the event of a dispute, such as a customer claiming an issue with the delivery, BYPPO retains full authority to review all available information and determine responsibility at its sole discretion.
If you believe you're not at fault, please submit all relevant details through the support form so the situation can be properly reviewed.
Before accepting an order, you'll see a “Pickup By” time in your Delivery Hero app. This timestamp is based on the restaurant’s estimated preparation time.
Make sure to arrive at the restaurant by the indicated time to ensure you're picking up a fresh, ready-to-go order and keeping the delivery on schedule.
Before accepting an order, you'll see a “Deliver By” timestamp in your Delivery Hero app. This time is calculated based on the distance between the restaurant and the delivery address.
Make sure to arrive at the drop-off location by the time shown to ensure a timely delivery. BYPPO actively monitors each order, and if there are 25 minutes of inactivity, the order may be automatically canceled and you may be held responsible for the cost.
Once you arrive at the delivery location, you must contact the customer either by calling, texting, or using the in-app chat at least once to let them know you’ve arrived.
Before marking the order as delivered, you are required to:
Take a photo as proof of delivery
Enter the customer’s delivery code, which they can find in their BYPPO app
Both steps are necessary to successfully complete the delivery.
If the customer doesn't respond after you’ve called and sent a message, please wait 10 minutes at the delivery location.
After this time, the app will give you the option to mark the order as unclaimed. When using this option, make sure to:
Leave the order in a safe and secure location
Take a clear photo of where the order was left
Add a delivery note with relevant details