Question 1

How can vendors view incoming orders?

Accepted Answer

The Orders page shows Active, Pre-Orders, Completed, and All Orders. Vendors should keep the Vendor Portal open during operating hours.

Question 2

How do vendors update order status?

Accepted Answer

Tap “Begin Prep,” then “Ready for Pickup,” and finally “Completed” as the order moves through the workflow.

Question 3

Why is it important to tap Begin Prep?

Accepted Answer

“Begin Prep” confirms the order is accepted and being prepared. Vendors should review the order promptly before beginning preparation.

Question 4

What happens if a vendor misses an incoming order?

Accepted Answer

The order may auto-cancel or require support review depending on the campus setup and order status. Vendors should keep the portal open and sound enabled to avoid missing orders.

Question 5

Can vendors cancel an order?

Accepted Answer

Vendors may be able to cancel before accepting or beginning preparation if the order cannot be fulfilled. Once preparation has begun, cancellation may be restricted and support may need to review.

Question 6

What should vendors do if an item is out of stock after an order is placed?

Accepted Answer

If possible, contact the customer to offer a substitute. If the issue cannot be resolved, contact BYPPO support or follow campus cancellation procedures.

Question 7

Is there a limit for large order amounts?

Accepted Answer

The default cap is $50 per order, but this can be adjusted by the campus.

Question 8

Can vendors contact the customer?

Accepted Answer

If customer contact information is provided for order issues, vendors may contact the customer about substitutions, missing items, or urgent food-related questions.

Question 9

Can vendors contact the Runner?

Accepted Answer

Vendor-to-Runner contact options depend on the campus setup. If a Runner issue occurs, contact BYPPO support.

Question 10

What if a Runner does not pick up an order?

Accepted Answer

Contact BYPPO support. BYPPO will review the order, Runner status, and next steps based on the campus workflow.

Question 11

What if a Runner arrives before the order is ready?

Accepted Answer

Update the order status accurately and let the Runner know the estimated wait time. Mark “Ready for Pickup” only when the order is actually ready.

Question 12

What if the order was handed to the wrong Runner?

Accepted Answer

Contact BYPPO support immediately so the team can review the order and prevent incorrect delivery.

BYPPOCAMPUS FAQs

What is BYPPOCAMPUS?

Who delivers BYPPOCAMPUS orders?

Are BYPPO delivery bags required?

Who hires and manages the BYPPO Delivery Runners?

Do students need a separate app to order?

How do I create an account?

Do I need a campus email to order?

What should I do if I forgot my password?

I did not receive my login code. What should I do?

Can guests order, or only students?

How do I become a BYPPO Runner?

What are the requirements to become a Runner?

Are Runners employees of BYPPO?

Do I need a car to be a Runner?

Do I need to complete a W-9?

How long does approval take?

Can international students become Runners?