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BYPPOCAMPUS FAQs
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Campus Admin FAQs
Customer FAQs
Runner FAQs
Vendor FAQs
Program Overview
Delivery Boundaries
Delivery Operations
Launch Timeline
Software & Integration
Financials & Reporting
Policies
Weather & Safety
Student Runner Management
BYPPOCAMPUS is a full-service, student-run, on-campus delivery program. BYPPO recruits and manages student Runners, provides the software platform, and handles delivery logistics and support.
Only approved students from the campus deliver orders. Runners operate as independent contractors and are managed by BYPPOCAMPUS.
Insulated bags are optional but recommended for food safety. BYPPO-branded bags may be used, but any insulated food delivery bag is acceptable.
BYPPOCAMPUS recruits, onboards, trains, and manages all student Runners. The university or campus administrators do not need to handle hiring, scheduling, or daily runner management.
Account & Login
Ordering
Delivery & Tracking
Payments
Refunds & Issues
Support & Escalation
Privacy & Safety
Account Troubleshooting
Yes. Customers use the BYPPO mobile app to place delivery and pickup orders.
Download the BYPPO app and sign up with your phone number. You may also be asked to verify your campus affiliation with a campus email.
You may be asked to verify your campus affiliation with a campus email depending on the campus program rules. Guests may still be able to order while on campus if enabled.
Use the “Forgot Password” option on the login screen. You will receive a one-time PIN by email or text.
Check that your phone number or email is entered correctly, wait a few minutes, and check spam or blocked messages. If the code still does not arrive, contact BYPPO support.
Guests can create accounts and place orders while on campus if guest ordering is enabled. Deliveries still remain within campus boundaries.
Becoming a Runner
Delivery Operations
Safety
Payments & Payouts
Disputes
Account Troubleshooting
Support & Escalation
Privacy & Safety
Download the BYPPO Delivery Hero app, sign up, and wait 1 to 3 business days for approval after submitting required information.
You must be at least 18 years old, have a campus email address, own a smartphone, pass onboarding requirements, complete a W-9 Form, be eligible to work in the United States as an independent contractor, and deliver using foot, bike, scooter, skateboard, or similar methods.
No. Runners operate as independent contractors and are responsible for their own taxes, availability, equipment, and personal coverage.
No. Cars are not allowed for BYPPOCAMPUS deliveries. Deliveries are completed on foot, bike, scooter, skateboard, or similar methods.
Yes. Runners must complete a W-9 Form as part of onboarding before receiving payouts.
Runner approval typically takes 1 to 3 business days after all required onboarding information is submitted.
Runners must be eligible to work in the United States as independent contractors. International students should confirm their work authorization before applying.
Order Management
Menu Management
Setup
Integrations & Setup
Policies & Finance
Support
Get Started Guide
Support & Escalation
Privacy & Safety
Account Troubleshooting
The Orders page shows Active, Pre-Orders, Completed, and All Orders. Vendors should keep the Vendor Portal open during operating hours.
Tap “Begin Prep,” then “Ready for Pickup,” and finally “Completed” as the order moves through the workflow.
“Begin Prep” confirms the order is accepted and being prepared. Vendors should review the order promptly before beginning preparation.
The order may auto-cancel or require support review depending on the campus setup and order status. Vendors should keep the portal open and sound enabled to avoid missing orders.
Vendors may be able to cancel before accepting or beginning preparation if the order cannot be fulfilled. Once preparation has begun, cancellation may be restricted and support may need to review.
If possible, contact the customer to offer a substitute. If the issue cannot be resolved, contact BYPPO support or follow campus cancellation procedures.
The default cap is $50 per order, but this can be adjusted by the campus.
If customer contact information is provided for order issues, vendors may contact the customer about substitutions, missing items, or urgent food-related questions.
Vendor-to-Runner contact options depend on the campus setup. If a Runner issue occurs, contact BYPPO support.
Contact BYPPO support. BYPPO will review the order, Runner status, and next steps based on the campus workflow.
Update the order status accurately and let the Runner know the estimated wait time. Mark “Ready for Pickup” only when the order is actually ready.
Contact BYPPO support immediately so the team can review the order and prevent incorrect delivery.
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