If an issue arises during the delivery, BYPPO may reach out to you, the vendor, or the customer to help resolve the problem and ensure the order is successfully completed. Our team actively monitors orders and will step in when needed to assist with communication or troubleshooting.

In the event of a dispute, such as a customer claiming an issue with the delivery, BYPPO retains full authority to review all available information and determine responsibility at its sole discretion. If you believe you're not at fault, please submit all relevant details through the support form so the situation can be properly reviewed.

To complete a delivery, the customer will give you a unique delivery code. You must enter this code into the app to confirm that the order was delivered to the correct person. This step is required to officially mark the delivery as complete.

Before accepting an order, you'll see a “Deliver By” timestamp in your Delivery Hero app. This time is calculated based on the distance between the restaurant and the delivery address. Make sure to arrive at the drop-off location by the time shown to ensure a timely delivery. BYPPO actively monitors each order, and if there are 25 minutes of inactivity, the order may be automatically canceled and you may be held responsible for the cost.

If you fail to deliver an order that you accepted, through no fault of BYPPO, the vendor, or the customer, you will be held responsible for the full cost of the customer’s order. In this case, you will not receive any delivery compensation, and the order amount may be deducted from your earnings.

Once you arrive at the delivery location, you must contact the customer either by calling, texting, or using the in-app chat at least once to let them know you’ve arrived. Before marking the order as delivered, you are required to: Take a photo as proof of delivery Enter the customer’s delivery code, which they can find in their BYPPO app Both steps are necessary to successfully complete the delivery.

Yes. When picking up an order, you are responsible for verifying that the order is complete and accurate. If you notice any missing or incorrect items, notify the vendor right away and wait for the issue to be corrected before leaving. Once you leave the vendor location, you are confirming that the order has been properly filled. If the customer reports an issue and requests a refund, you may be held responsible for the cost of that refund.

Before accepting an order, you'll see a “Pickup By” time in your Delivery Hero app. This timestamp is based on the restaurant’s estimated preparation time. Make sure to arrive at the restaurant by the indicated time to ensure you're picking up a fresh, ready-to-go order and keeping the delivery on schedule.

Yes, you will still be paid in full for unclaimed orders. As long as you follow the proper steps in the app including waiting the required time, leaving the order in a safe place, and providing proof of delivery. You will receive the full payout amount shown in the Delivery Hero app.

If you're unable to complete a delivery because of a customer-related issue (such as an incorrect delivery address or the customer not being present), you must first take reasonable steps to contact the customer through the BYPPO App. If you're still unable to complete the delivery after attempting contact, you must immediately notify BYPPO Support. At that point, you may choose to follow the unclaimed order process. It is strongly recommended that you document the incident including screenshots, communication attempts, and any relevant details to protect yourself and help ensure the issue is handled properly.

If the customer doesn't respond after you’ve called and sent a message, please wait 10 minutes at the delivery location. After this time, the app will give you the option to mark the order as unclaimed. When using this option, make sure to: Leave the order in a safe and secure location Take a clear photo of where the order was left Add a delivery note with relevant details

To join BYPPO as a runner, you must meet the following requirements: Be at least 18 years old Have a valid campus email address Pass a background check Own a smartphone with internet access If you're an international student, you must have a valid work permit

BYPPOCampus deliveries must be made using non-motor vehicle options such as walking, biking, scooters, or public transportation. Car deliveries are not permitted as the program is designed for short-distance, on-campus delivery only.

Your earnings depend on the number of deliveries you complete and the distance traveled. BYPPO offers a competitive pay rate, and you also have the opportunity to earn tips and bonuses through promotions or choosing BYPPO Credit as your payout method.

Approval typically takes 1–3 business days, but during high-volume periods, it may take a bit longer. We appreciate your patience as we review your application!

Available orders will appear in the Queue tab of the BYPPO Delivery Hero app. You’ll be able to review each order’s details before deciding to accept it. To accept an order, simply tap “Accept”. A confirmation message will appear to finalize your selection. You can accept multiple orders at once, but we recommend only accepting orders you’re confident you can complete on time.

You’ll receive order notifications directly through the BYPPO Runner App. Available orders will appear on the Queue page, where you can view the details and choose to accept or decline them based on your availability. You're always in control of the deliveries you take.

Yes, the terms and conditions of the Agreement may be updated from time to time. By continuing to use the BYPPO Delivery Heroes app and participating in food deliveries, you agree to any changes made to the Terms of Use.

Delivery Heroes are expected to complete every order they accept. If you cancel an order and BYPPO determines it was due to your fault, you may be charged the full order subtotal, including taxes and fees. To avoid penalties, only accept orders you are confident you can complete on time and in full.

As a BYPPO Runner, you’ll enjoy: Flexible schedule – Work when it fits your routine Competitive pay – Get rewarded for every delivery Campus exploration – Get to know your campus while you earn Social perks – Meet new people and make friends Exclusive offers – Enjoy access to runner-only discounts and promotions

To qualify, you must: Be at least 18 years old Have access to a vehicle or bicycle for deliveries Own a smartphone with the BYPPO Delivery App installed Successfully pass a background check These requirements help ensure a safe and reliable delivery experience for everyone.

Yes! When you choose to receive your earnings as BYPPO Credit, you’ll get a 10% bonus on the converted amount. For example, if you convert $10 of your earnings, you’ll receive $11 in BYPPO Credit. BYPPO Credit can be used toward the subtotal of food and product orders placed through the BYPPO app. However, it cannot be applied to service fees or tips.

You’ll receive your earnings based on the payout method you select when submitting a payout request. You can choose between: Cash (via bank transfer through Stripe) BYPPO Credit (which includes a 10% bonus and can be used to place orders through the BYPPO app) You can change your payout method for future requests at any time. However, once a payout request is submitted, the selected method cannot be changed and will apply only to that specific payout. Past payouts cannot be retroactively adjusted.

Try the following basic troubleshooting steps: Close and reopen the app Check your internet connection Uninstall and reinstall the BYPPO Delivery Hero app Restart your device If the issue persists, please reach out to our support team at campus@byppo.com for further assistance.

Customer ratings are feedback scores given by customers based on their experience with your delivery service. These ratings are intended to provide constructive feedback and help you improve. Please note: Customer ratings do not impact your ability to accept or receive orders.

You can withdraw your earnings anytime! Choose between two payout options: Direct deposit to your bank account, or Convert your earnings into BYPPO Credits, which come with a 10% bonus and can be used for discounts on food orders through the BYPPO platform.

Once approved, you’ll be prompted to complete two important steps: Fill out your W-9 form for tax purposes Set up your Stripe payout account to receive your earnings Both steps must be completed before you can start delivering and getting paid.

Yes. When a delivery opportunity is offered, the total earnings including any tip provided by the customer at checkout will be displayed. By accepting the order, you agree to the amount shown and will not be entitled to any additional delivery earnings beyond that. Keep in mind: Customers may also choose to tip you in person upon delivery, which would be added on top of the amount shown.

To use your BYPPO Credits, log in to the BYPPO App using the same phone number linked to your BYPPO Delivery Hero profile. At checkout, enter your phone number as the promo code. This will automatically apply your available BYPPO Credits to your order. The promo code will not work if your customer account is not registered with the same number.

The BYPPO Delivery Hero Agreement defines the terms, responsibilities, and expectations between BYPPO and its independent delivery heroes. It ensures both parties understand the guidelines for working together and helps protect the rights of all involved.

If you have any questions or run into issues, you can contact BYPPO Hero Support for assistance. Simply fill out the support form or email us at campus@byppo.com, and our team will be happy to help.

Simply download the BYPPO Delivery Hero App. Once in the app, click on Sign Up and provide your phone number and password. These will serve as your login credentials moving forward. After filling out the rest of your details, submit the form and wait for your approval email. Once approved, you’re ready to start delivering awesome goodness!

Yes. When a delivery opportunity is offered, the total earnings including any tip provided by the customer at checkout will be displayed. By accepting the order, you agree to the amount shown and will not be entitled to any additional delivery earnings beyond that. Keep in mind: Customers may also choose to tip you in person upon delivery, which would be added on top of the amount shown.

To join BYPPO as a runner, you must meet the following requirements: Be at least 18 years old Have a valid campus email address Pass a background check Own a smartphone with internet access If you're an international student, you must have a valid work permit

Yes! When you choose to receive your earnings as BYPPO Credit, you’ll get a 10% bonus on the converted amount. For example, if you convert $10 of your earnings, you’ll receive $11 in BYPPO Credit. BYPPO Credit can be used toward the subtotal of food and product orders placed through the BYPPO app. However, it cannot be applied to service fees or tips.

Simply download the BYPPO Delivery Hero App. Once in the app, click on Sign Up and provide your phone number and password. These will serve as your login credentials moving forward. After filling out the rest of your details, submit the form and wait for your approval email. Once approved, you’re ready to start delivering awesome goodness!

Approval typically takes 1–3 business days, but during high-volume periods, it may take a bit longer. We appreciate your patience as we review your application!

You can track your order in real time by tapping “Recent Orders” in the BYPPO app and then selecting “Track Order.” This page shows the current status and estimated delivery time. You’ll also receive a text message with updates about your order and delivery details.

Yes! You can place an order for anyone. Just make sure to enter the correct delivery details. Please note that each order allows only one payment method, so the entire order must be paid for in a single transaction.

If your order seems delayed, we recommend reaching out to the BYPPO Vendor directly to check on its status. In some cases, your order may already be in progress, but the tracking information hasn’t been updated yet. Vendors may occasionally forget to mark certain steps in the app, which can cause delays in status updates.

Once an order is placed, it cannot be modified in the BYPPO app. If you'd like to add more items, you’ll need to place a separate order. Be sure to review your cart before checking out to avoid missing anything!

Tips added through the BYPPO app are non-refundable, similar to leaving a tip in a tip jar. However, if you feel the service you received was unsatisfactory, you may contact the BYPPO Vendor directly to discuss the issue. In some cases, they may choose to refund the tip based on the situation.

We’re really sorry your order wasn’t right. Your experience matters to us. The fastest way to resolve the issue is to contact the BYPPO Vendor directly, as they can assist you in real time. If you're unable to reach the vendor, feel free to email us at orders@byppo.com, and our team will do their best to help. Please allow 24–48 business hours for a response.

No, a BYPPO account is required to place an order. To get started, simply download the BYPPO app and create an account by signing up with your phone number and password.

Alcoholic beverages, including beer and wine, are not available for purchase through BYPPOCampus. No pickup or delivery of alcohol will be fulfilled for campus-based orders.

You can browse available items by selecting categories (like entrées, drinks, or snacks) or use the search bar to find specific products by name. This helps you quickly find what you’re craving.

Once an order has been placed and accepted by a BYPPO vendor, it cannot be canceled. BYPPO follows a no-cancellation policy to ensure timely preparation and delivery of food. We recommend double-checking your order before confirming checkout.

Once you’ve added everything you want, tap the cart icon in the bottom right corner of the app. From there, review your order, choose your payment method, and follow the prompts to complete checkout.

The selection of restaurants depends on what's available at your campus. We partner with a variety of local vendors offering a range of cuisines like American, Asian, Healthy, Desserts, and more. To see what's available, just open the BYPPO App and browse the list of restaurants specific to your campus.

Wondering where your food is? You can check the status of your order by going to the “Recent Orders” page in the BYPPO App and tapping “Track Order.” You’ll see real-time updates so you know exactly when your food is on the way. The Delivery Hero’s location is shared with you after they have accepted the order, so you can track their progress as they deliver.

The BYPPO app keeps you updated every step of the way. You’ll receive a series of notifications as your order is being prepared, and a final alert will let you know exactly when it’s ready for pickup.

To add items to your cart, simply select the product you want, choose the quantity, and tap “Add to Cart.” You can continue browsing and add more items before heading to checkout.

To get started, download and open the BYPPO App. Browse available on campus restaurants, choose your items, and follow the steps to place your order for pickup or delivery. It’s quick, convenient, and all done through the app. You must verify your university affiliation with a campus.edu email address and orders are restricted to students and university-related personnel only.

On the login screen, tap "Forgot Password?" You'll receive a one-time PIN via email or text to verify your identity. Once verified, you'll be able to set a new password and log back into your account.

On the BYPPO app homepage, tap “Find Your Campus” and select your university from the dropdown list. Students and staff will be asked to verify their campus email address (ending in .edu) to complete enrollment. Parents and visitors can also place orders without verification. For step-by-step help, check out our Customer Onboarding Guide, which walks you through the campus setup process.

Start by downloading the BYPPO App from the App Store or Google Play. Once the app is installed, open it and you’ll be prompted to log in using your email or phone number. Logging in is required before you can browse available on campus restaurants or place an order. If you’re new to BYPPO, you’ll also have the option to create an account during this step.

Start by downloading the BYPPO app from the App Store or Google Play. Tap “Sign Up,” then enter your phone number and create a password. You’ll receive a one-time PIN (OTP) to verify your number. Once confirmed, your account will be set up using these credentials. For step-by-step help, you can refer to our Customer Onboarding Guide, which walks you through the entire sign-up process.

BYPPOCampus is a dedicated feature within the BYPPO app that allows students, faculty, and campus staff to conveniently order food and drinks from participating on campus dining vendors. It is designed to make campus dining faster, easier, and more accessible, all from your phone.

To bring BYPPOCampus to your school, simply email us or schedule a call with our team. We’ll walk you through the setup process and help you get started with onboarding, vendor coordination, and student engagement.

Yes! When creating a promo code, you can schedule its start and end dates by selecting the “Limited Time” option. This allows you to set a specific launch window, and the promo will automatically become active and expire based on the dates you choose.

To create a promotion, go to the Promo Management page located under the Settings menu in your BYPPO Vendor App. On the Promo Management page, you'll see a list of all your active and expired promos. To start a new one: Click “Create New Promo.” Enter a promo name and code, or click “Make Code for Me” to generate one automatically. To set a time limit, select “Limited Time” and enter the desired date range. Choose the discount type (either a dollar amount or a percentage) and enter the value. Only one type can be selected per promo. Optionally, set a Minimum Order Amount and a Total Uses Allowed (note: this is a global limit, not per user). To allow users to apply the code multiple times, enable “Allow Multiple Uses per User.” You can also decide if the promo can be combined with other promotions and whether it should apply automatically to all qualifying orders during the promo period. Before publishing, review all details carefully, then click “Create.” For step-by-step visuals and more details, check out the Promo Management Guide.

Yes, promo settings can be edited after creation but with some limitations. To make changes, go to the Promo Management tab and click on the promo you want to update from the Promo History list. You can edit the promo parameters such as discount amount, usage limits, or expiration dates. Once you're done, click “Save” to apply the changes or “Delete” if you wish to remove the promo entirely. Important: The promo code itself cannot be changed after the promo has been created.

Yes! As a vendor, you can create and manage promo codes and item-specific promotions directly through the BYPPO Vendor App. You also have the option to issue exclusive promo codes to specific customers for targeted offers and campaigns.

While creating a promo code in the BYPPO Vendor App, you can choose the option to “Set Promo Code to Specific Customer.” This allows you to send the code directly to an individual. Simply enter the customer’s name, phone number, and email address, and the promo code will be sent to them via text message. This is a great way to reward loyal customers or run targeted promotions.

Yes! When creating a product promotion, you can set a start and end date to control when the promo becomes active and when it expires. This allows you to plan promotions in advance and automate their timing.

A product promo applies a discount to a specific menu item only, no code needed. The discount is automatically applied when the item is added to the cart. A promo code, on the other hand, is applied by the customer at checkout and can affect the entire order subtotal, depending on the code’s settings.

To create a product-specific promotion: Go to the Promotions subpage under the Inventory section. Click “Add New Product Promotion.” Choose the product, promo type, and date range for your promotion. Review the details and click Submit to launch the promo. For a step-by-step walkthrough, refer to the Product Promotions Guide.

Yes! You can run multiple promotions at once across your menu. However, each menu item can only have one active promo at a time. If you try to apply another promo to the same item, you’ll need to remove or update the existing one first.

BYPPO allows you to run a variety of product-specific promotions. You can choose from the following promo types: Price Off Promo – A fixed dollar amount off the item Percentage Off Promo – A percentage discount off the item price Free Modifier – Offer an add-on (like extra toppings) for free Free Variant – Offer a variant (e.g., size or flavor) at no extra charge Buy One, Get One (BOGO) – Buy one item, get another free or discounted You can run multiple promotions across your menu at the same time. However, each menu item can only have one active product promo at a time.

Order Throttling is a feature that helps manage kitchen workload by automatically delaying new incoming orders once you reach a set limit. You can customize both the order threshold and the delay time to match your store’s capacity. For example, if your threshold is set to 20 active orders, the system will automatically delay any new orders by 10 minutes once that limit is reached. You can enable and adjust Order Throttling in the Store Settings tab of your Vendor Dashboard.

To update your details, click on the Account tab located in the top right corner of the BYPPO Vendor App. Under the Personal Information section, you can update your name, email, and other personal details. Below that, in the Store Information section, you can modify your store’s: Name, address, and phone number (visible to customers) Store photo Cuisine type (select from the dropdown menu) Short description of your restaurant After making your changes, be sure to click “Save” to ensure your updates are applied.

To manage your notifications, go to the Settings tab in your Vendor Dashboard and select Notification Settings from the menu. Here, you can: Enable or disable text notifications on your dashboard Show or hide the notification alert badge in the top-right corner Set the new order sound to repeat at custom intervals if the screen remains untouched after an order is received Adjust these settings to fit your workflow and ensure you never miss an order.

You can manage your account through the BYPPO Vendor Portal, where you’ll find a suite of tools designed to customize and streamline your vendor experience. From updating your menu to managing orders, promotions, and payouts. You’re in full control of your storefront.

To view your sales performance, go to the Reports & Order History page in your Vendor Dashboard. Here, you’ll find: Total sales volume Monthly sales breakdown A detailed list of completed orders You can also generate and download CSV reports for deeper insights. Just go to the Export Order Data section, select your desired date range, and download the report to open it in Microsoft Excel or any spreadsheet tool.

If you're experiencing technical problems, try the following troubleshooting steps first: Close and reopen the app Check your internet connection Uninstall and reinstall the Delivery Hero App Restart your device If the issue continues, please reach out to us at vendor@byppo.com and our support team will assist you as soon as possible.

To set your store hours, use the time controls on the Open/Close Store page in your Vendor Dashboard. After selecting your desired open and close times, click Save. You’ll then receive a confirmation code via text. Make sure to enter this code to finalize your changes; otherwise, your new hours won’t be saved. Below the time controls, you’ll see options to enable: Auto Open Store – Your store will automatically open at the scheduled time Auto Close Store – Your store will automatically close at the scheduled time Allow Pre-Orders – Customers can place orders before your store opens Select the settings that best fit your operation, then save and confirm.

To update your settings, go to the Settings tab on your Vendor Dashboard. There, you’ll find options to manage your store preferences, access important BYPPO resources, and view customer support information. For a detailed walkthrough, check out our Vendor App Training Guide.

To manually open or close your store, go to the Open/Close Store page in your Vendor Dashboard. From there, you can toggle your store’s availability with just one click.

Orders will appear in the Orders tab of your BYPPO Vendor App. You’ll receive a notification when a new order comes in. Each order will include the customer’s details, the type of service (pickup or delivery), and the list of items. It’s important to acknowledge and begin preparing the order within 7 minutes of receiving it. If not, the system will automatically cancel the order to prevent excessive wait times for customers.

To update your estimated prep time, go to the Settings tab in your Vendor Dashboard and select Store Settings. From there, you can: Set or adjust the estimated prep time for incoming orders Configure the order throttling threshold to help manage kitchen flow during busy times These settings help ensure accurate order timing and a smoother experience for both your staff and customers.

To add a new product to your menu, follow these steps: Create a Category: Go to the Management tab and click “Add Category” to create a product category (e.g., Appetizers, Drinks, Desserts). Add a New Product: Navigate to the Inventory tab and click “Add New Product.” Fill Out Product Details: Enter the product name, category, stock, price, and a brief description. We highly recommend uploading a photo to attract more attention. Use the dietary notes feature to indicate if the item is vegan, gluten-free, or contains allergens. This helps customers make informed choices. Publish Your Product: Once everything is filled out, click “Publish” to make it live on your menu. To edit an existing product, simply click on the item from your Inventory list, make your changes, and save.

To highlight featured or popular items, start by navigating to the Inventory tab on your Dashboard. Here, you'll find a list of all the individual items on your menu. From this list, you can mark specific items as Recommended to make them stand out to customers browsing your store. These recommended items will appear in a dedicated section visible to users, helping guide their choices. Once you’ve selected your recommended items, don’t forget to click the Save Recommendations button at the top of the product list to apply and update your changes.

To manage your menu, go to the Inventory tab on your Vendor Dashboard. There, you'll see a list of all individual items currently offered. From this page, you can: Create new products Edit existing items Delete products you no longer offer Hide items temporarily from the customer view Use this section to keep your menu accurate and up to date. Go to our Menu Building Guide for a more detailed walkthrough.

Our system is designed with flexibility in mind, so you can easily customize your menu to match your offerings. For a full walkthrough, refer to our Menu Building Guide. To get started: Go to the Management tab under the Inventory section. From here, you can create Categories and Modifier Groups to organize and personalize your menu. Categories help organize your menu for a smoother customer experience (e.g., Entrées, Sides, Beverages). Click “Add New Category” Enter a name, and it will appear as a section on your online menu Modifiers let customers customize items with add-ons or substitutions (e.g., extra cheese, side options). Click “Add New Modifier Group” Give the group a name, and optionally set a minimum/maximum number of required choices (e.g., choose up to 3 toppings) Add individual modifiers with names and optional price increases You can delete, hide, or rearrange modifiers as needed for better menu flow.

To update your menu or adjust inventory levels, go to the Inventory tab in your Dashboard. There, you'll see a list of all the items currently offered on your menu, allowing you to: Edit item details Adjust available quantities Add or remove menu items This link will explain how to create and manage your menu.

When a new order is received, it will appear on the Orders page. If notifications are enabled in your settings, you will also receive: A visual notification on your dashboard A sound alert to notify you of the new order The alert sound can be set to repeat if the vendor portal remains inactive. You can customize the repeat frequency in the Notification Settings. Make sure your device allows notifications from the app by checking your app permissions. If you’ve enabled text message alerts in Store Setup, you’ll also receive a text notification when a new order arrives.

The color-coding on the Order page helps you quickly identify the status of each order: 🟡 Yellow – Pre-orders (scheduled for a later time) 🟢 Green – Active orders that have not yet been started 🟣 Purple – Orders currently being prepared 🔵 Blue – Orders ready for pickup 🌸 Pink – Orders that have been picked up 🔴 Red – Completed or delivered orders This visual system helps streamline your workflow and ensures nothing slips through the cracks.

Each order displays a timer that tracks how much time has passed since the order was received. For Pre-Orders, the timer starts at the scheduled pickup time minus the prep time (as set in your Store Settings).

The Orders page automatically displays all orders received for the current day. To filter what you see, use the Filters drop-down in the top right corner. You can view: Active Orders Pre-Orders Completed Orders All Orders

When a Pre-Order is received: A text message is sent to the customer immediately (if enabled). Audible alerts and dashboard notifications will only trigger once the order becomes Active. Pre-Orders become Active at the pickup time minus the prep time set in your Store Settings. Note: Pre-Orders only appear on the Orders page if you’ve selected "Pre-Orders" or "All Orders" from the Filters menu. If your prep time is 20 minutes and the pickup time is 2:00 PM, the order will become active and notifications will begin at 1:40 PM.

Yes! You have two options to manage high order volume: Delay All Orders (Manual): Use the “Delay All Orders” button in the upper-left corner of the Orders tab. This will temporarily delay all new incoming orders and notify customers that you're currently busy and need more time to prepare. Order Throttling (Automatic): Order Throttling activates automatically when a preset order threshold is reached. You can set: The maximum number of active orders The length of delay for any new incoming orders Example: If your threshold is 20 active orders, all new orders will be delayed by 10 minutes once that limit is hit. Both features help ensure you can fulfill orders without being overwhelmed.

To filter your orders, click the Filters drop-down menu in the top right corner of the Orders page. From there, you can choose to view: Active Orders Pre-Orders Completed Orders All Orders

The Orders page shows all incoming orders for the current day. When a new order arrives, you'll hear a sound notification. Tap "Begin Prep" to start the process. Each tap moves the order through its stages: Active → Being Prepared → Ready for Pickup → Completed

To issue a refund, click the three dots in the top-right corner of the order card. A menu will appear with options to Refund or Get Help from BYPPO Support. Click "Refund Item" to open a detailed view of the customer's bill. From there: Select the specific item(s) you want to refund. Click "Confirm and Refund" (the exact refund amount will be shown). The customer will be notified of the refund via text message and push notification.

When you click "Delay Order," you’ll be prompted to enter the number of minutes you'd like to delay the order. The customer will automatically receive a text message with the updated timing.